Rapid City Area Chamber of Commerce presents Bill Drury’s
“A Passion for Service”
On Thursday, November 21, 2013, the Rapid City Chamber’s Workforce Development Committee is presenting one of the top seminars in the nation. Customer service expert Bill Drury will present a workshop entitled, "A Passion for Service" (How to Win Customers and Reduce Lost Sales).
Subjects include: Stay motivated; make a great first impression; communicate respect to every customer; personalize your service; overcome stress and burnout; handle the ten most difficult customers, and so much more!
Customer Service Facts:
- 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact.
- 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
- 97% of all companies never formally train employees in the simple art of customer retention.
If you want to reduce lost sales and create lifetime loyal customers this seminar is for YOU!
SEATING IS LIMITED -- FOR YOUR CONVENIENCE TWO IDENTICAL PRESENTATIONS ARE OFFERED